Overview
Tantardini Art accepts returns within 14 days of purchase.
To initiate a return, please email info@tantardiniart.net and include the following information.
- Your name
- The title of the artwork
- The date of purchase
- The purchase price
- The reason for requesting a return
- If the art arrived damaged, please include a photo of the damage.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tantardiniart.net
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded unless damaged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for a similar item, send us an email at info@tantardiniart.net and send your item to:
4 Leven Close
Bournemouth
Dorset
BH4 9LP
United Kingdom
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should send your product to:
4 Leven Close
Bournemouth
Dorset
BH4 9LP
United Kingdom
Tantardini Art will reimburse shipping fees once the artwork has been received.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@tantardiniart.net for questions related to refunds and returns.